๐Ÿ’ฐ New Partner Program: Get $2K per client referral Learn more โ†’

Support that answers in minutes, around the clock.

Vetted, AI-fluent support reps and CS specialists embedded full-time in your team โ€” clearing queues, keeping customers, and covering the hours your local team can't.

Book a call See the 3 tests
Customer Support & Success ยท Roles & Pricing
Customer Support Repfrom $2k/mo
Customer Success Associatefrom $2.5k/mo
CX Specialistfrom $2.5k/mo
Onboarding Specialistfrom $2.5k/mo
Retention Specialistfrom $2.5k/mo
Bilingual Support Repfrom $2.5k/mo
โœ“ Skills-tested โœ“ AI-fluency assessed โœ“ Your timezone
All 11 roles & pricing โ†’ See the 3 tests โ†’

Customer Support & Success roles and pricing

Every role full-time and embedded, with payroll, compliance, and ongoing AI training included in one monthly price.

Customer Support Representativefrom $2K/moโ†’
Customer Support Specialistfrom $2.5K/moโ†’
Bilingual Customer Support Representativefrom $2.5K/moโ†’
Live Chat Support Agentfrom $2K/moโ†’
Technical Support Representativefrom $3K/moโ†’
Help Desk Support Specialistfrom $2.5K/moโ†’
Customer Success Associatefrom $2.5K/moโ†’
Customer Onboarding Specialistfrom $2.5K/moโ†’
Customer Retention Specialistfrom $2.5K/moโ†’
Customer Experience Specialistfrom $2.5K/moโ†’
Quality Assurance Analystfrom $2.5K/moโ†’

Prices are all-in: salary, employment, payroll, compliance, benefits, and ongoing AI training.

Tested to get in. Trained to stay ahead.

Testing

Three tests, then a human interview

1
Role skills150+ assessments, built for the exact role they'll do for you
2
Remote readinessOur proprietary Remote Readiness Score โ€” built from 1,000+ successful hires
3
AI fluencyReal tasks with a live LLM โ€” prompting, workflows, judgment
4
Interviewed by a real humanTop scorers meet one of our recruiters before you ever see them
Only the top 5% get in See the tests โ†’
NEVER STOPS
Training

Then they keep getting better

Your hirealways in training
Webinars & podcasts w/ AI leaders Personalized AI paths Hackathons & meetups Claude Academy
See the training โ†’

Three steps to hire. One that never ends.

From scoping call to embedded support hire in two weeks. You pay nothing until you've chosen someone.

STEP 1

Share the role

You send us the role overview, the job description, and the skills that matter to you.

Day 1
STEP 2

Meet your shortlist

We present candidates already in our network โ€” each one has seen your opportunity and wants to work with your company.

Days 2โ€“10
STEP 3

You say go

We hire them and they embed in your team immediately. They stay on our payroll โ€” we handle all of that.

Day 14
NEVER STOPS
STEP 4

Continuous AI training

Your hire joins a community of AI-obsessed professionals:

  • Webinars & podcasts with AI leaders
  • Hackathons & meetups
  • Personalized AI paths that keep compounding
Forever

Every function is getting an engineer. Meet the Support Engineer.

AI didn't replace the support rep. It created a new role beside them: the person who builds the systems, wires the tools, and puts AI to work inside the support function.

Sales got the GTM Engineer. Support is on the list โ€” and these people barely exist. The role is too new, there's no degree for it, and the few who can do it are fielding offers from the biggest companies in tech.

That's what we do. We find them, test them on real AI work, and embed them in your support team. Full-time, on our payroll, yours in every way that matters.

You don't get a toolkit. You don't get an agency. You get a person.

Hire a Support Engineer See the GTM version โ†’
Support queue โ€” rebuilt
Week 6 in your team
What they've built
โœ“Replies drafted in your voice, human-approved
โœ“Order & account lookups answered instantly
โœ“Tickets triaged and routed by intent
โœ“Help-center articles drafted from resolved tickets
๏ผ‹Next: churn-risk flags to your CS team
Impact
First response time8h โ†’ 6m
Tickets needing a humanโˆ’45%
Illustrative build โ€” scoped to your stack on the first call View workflow โ†’

Common questions

What support tools does your talent work with?
Zendesk, Intercom, Gorgias, Front, HubSpot Service Hub, and Salesforce Service Cloud โ€” plus AI tools for drafting, triage, and QA. Role-specific tool skills are tested before candidates reach your shortlist.
Can they cover US hours โ€” or extend coverage beyond them?
Both. All placements work in your timezone by default, and many clients use a second hire to extend coverage across time zones โ€” KOIO extended service hours around the clock this way.
What does the monthly price include?
Everything: salary, formal local employment, payroll, taxes, benefits, compliance, and ongoing AI training. One invoice, no hidden fees โ€” and billing only starts once you've chosen your hire.
What if the person doesn't work out?
If nobody on the shortlist clears your bar, you owe nothing and we keep sourcing. After deployment, replacement terms are part of your agreement โ€” we'll walk you through them on the call.

Explore AI-fluent talent in other functions

Every function. The same testing standard. Deployed in two weeks.

Finance & Accounting โ†’ IT, Engineering & Data โ†’ Sales & Revenue Operations โ†’ HR & People โ†’ Marketing & Growth โ†’ Operations & Admin โ†’