KOIO is a premium brand with a retail store in Soho, New York — scaling customer service while protecting very high brand standards.
KOIO needed to reduce payroll costs for customer service without compromising the quality of customer interactions or the brand experience.
We provided fluent English-speaking customer service talent in South Africa. The team integrated perfectly with New York and extended service hours across time zones — one member now handles KOIO's most complicated clients.
Customer Service Team (2 members)
What changed after embedding TGTC talent.
Since starting working with TGTC we've saved probably 60 to 70% in payroll costs compared to hiring local talent in New York — on an annual basis that translates into meaningful savings for us. TGTC has really been a force multiplier for our business, allowing us to reduce payroll costs while keeping quality and brand standards very high.