Hire a technical support representative without paying $70K+ a year. Get pre-vetted, AI-fluent technical support representatives starting at $3K per month. We handle sourcing, vetting, payroll, and compliance so you can resolve technical tickets without pulling engineers off roadmap work, cut escalation ping-pong, and keep integration questions from aging in the queue.
People who can read a log file, query an API, and still write a kind customer email are scarce in every local market, and they know it. Recruiting one takes months and a salary to match. Meanwhile your engineers keep context-switching into the queue, and technical tickets age while simple ones fly. Our model closes that gap. We match you with an experienced technical support representative from our vetted pool in weeks, ready to sit between your customers and your codebase.
Every candidate goes through structured skills-based testing, real-world scenario evaluation, and a hands-on AI fluency assessment. For this role that means debugging a real broken API request, writing an escalation ticket engineers would accept, and using AI tools to trace errors faster without guessing. When you hire a technical support representative through us, they are working inside your help desk, issue tracker, and logging tools within 30 days, and the employment contract, payroll, and admin never touch your desk.
A technical support representative resolves the tickets that need real product and systems knowledge, the tier-two layer between frontline support and engineering. They give your engineers their focus back while customers get faster answers.
You know it is time when your standup includes an engineer apologizing for a half-day lost to support tickets, again.
Your engineers spend hours each week answering support tickets that a strong tier-two rep could resolve alone
Technical tickets bounce between support and engineering because nobody in the middle can read a log file
Integration and API questions sit in the queue for days while simple tickets get answered in minutes
Your product got more technical over the last year but your support team did not, and escalation rates prove it
We only work with the top 5% of candidates when companies hire technical support representative through us. Every candidate is skills-tested on the exact work this role does, assessed for AI fluency on real tasks, and scored with our proprietary Remote Readiness Score — built from 1,000+ successful remote hires — before they reach your team.
Reproduces the bug before escalating, so engineering receives a ticket they can act on immediately
Reads logs, API responses, and error traces fluently instead of forwarding customer screenshots to engineering
Explains technical root causes in plain language customers understand, without being vague or condescending
Documents every novel fix on the spot, so the second occurrence takes five minutes instead of five hours
You share job description, core requirements & key skills we should screen for.
We run skills-based testing and manual screening, then deliver 3-5 candidates.
We confirm each candidate is interested in your role & aligned with your company.
You interview each candidate and, if needed, run a 1-2 hour test project.
We handle identity verification, NDA, compliant contracts & full payroll setup.
Talent is embedded into your team and works like any other team member.
Hiring a technical support representative locally typically costs $6,000 to $8,500 per month once you factor in salary, benefits, and overhead. With our model, you can reduce that cost by up to 70% while still getting a full-time technical support representative working directly inside your help desk, issue tracker, and logging stack.
Employment contracts, payroll, benefits, and HR admin all stay on our side, so you get tier-two capacity for one flat monthly rate. It builds on itself. When you hire a technical support representative who documents as they solve, your runbooks and knowledge base grow with every closed ticket.
Every technical ticket an engineer answers costs you roadmap time twice over. Hire a technical support representative through us and get that layer staffed in weeks, at far less than a local hire.
Hire a Technical Support Representative