Hire a quality assurance analyst without paying $65K+ a year. Get pre-vetted, AI-fluent quality assurance analysts starting at $2.5K per month. We handle sourcing, vetting, payroll, and compliance so you can score every support channel consistently, coach agents with real evidence, and catch policy gaps early without adding management overhead.
When you post a quality assurance analyst role locally, you compete with every support-heavy company in your market for a small pool of people who can build rubrics, calibrate reviewers, and coach with evidence. Months pass, and in the meantime QA falls to team leads grading a handful of tickets between escalations, so scores drift and coaching stays anecdotal. Our model closes that gap. We match you with an experienced analyst from our vetted pool in weeks, ready to bring structure to your review process from the first sample.
Every candidate goes through structured skills-based testing, real-world scenario evaluation, and a hands-on AI fluency assessment before you see a single profile. For this role that means grading real ticket samples against a rubric, defending those scores in a mock calibration, and using AI tools to speed up review without letting accuracy slip. When you hire a quality assurance analyst through us, they are embedded in your QA platform and help desk within 30 days, and we handle the employment contract, payroll, and admin so nothing lands on your plate.
A quality assurance analyst reviews your support conversations against defined standards, scores them, and turns the results into coaching and process fixes. Instead of sampling tickets whenever someone finds time, you get consistent, evidence-based review every single week.
The trigger is usually the moment you realize you have no idea how good your support actually is between CSAT surveys.
CSAT is slipping and you cannot tell whether the cause is staffing, product issues, or agent performance
Ticket reviews only happen after a customer complains, so coaching is reactive and built on anecdotes
Team leads grade tickets between escalations and a real calibration session has not happened in months
You rolled out AI-assisted replies and nobody is checking their accuracy or tone at scale
We only work with the top 5% of candidates when companies hire quality assurance analyst through us. Every candidate is skills-tested on the exact work this role does, assessed for AI fluency on real tasks, and scored with our proprietary Remote Readiness Score — built from 1,000+ successful remote hires — before they reach your team.
Builds rubrics that measure what actually drives CSAT, instead of grading on gut feel and tone alone
Keeps scoring calibrated across reviewers and channels, so agents trust the numbers behind their coaching
Connects QA findings to root causes, separating agent gaps from broken macros or unclear policies
Writes coaching feedback agents actually use, specific, evidence-based, and tied to individual conversations
You share job description, core requirements & key skills we should screen for.
We run skills-based testing and manual screening, then deliver 3-5 candidates.
We confirm each candidate is interested in your role & aligned with your company.
You interview each candidate and, if needed, run a 1-2 hour test project.
We handle identity verification, NDA, compliant contracts & full payroll setup.
Talent is embedded into your team and works like any other team member.
Hiring a quality assurance analyst locally typically costs $5,500 to $7,500 per month once you factor in salary, benefits, and overhead. With our model, you can reduce that cost by up to 70% while still getting a full-time quality assurance analyst working directly inside your QA platform, help desk, and coaching workflows.
We employ the analyst directly, so contracts, payroll, benefits, and HR admin sit with us and you pay one predictable monthly rate. The value compounds too. When you hire a quality assurance analyst who reviews your conversations week after week, rubrics sharpen, coaching lands faster, and quality stops depending on whoever has spare time.
A great quality assurance analyst turns support quality from a guess into a managed number. Hire a quality assurance analyst through us and get that discipline in weeks, at well below the local rate.
Hire a Quality Assurance Analyst