Hire a bilingual customer support representative without paying $55K+ a year. Get pre-vetted, AI-fluent bilingual customer support representatives starting at $2.5K per month. We handle sourcing, vetting, payroll, and compliance so you can answer every customer in their own language, keep response times equal across markets, and localize your help content without a translation agency.
Finding truly bilingual support talent locally is brutal. Most candidates are conversational in the second language, not native, and the ones who write flawlessly in both command salaries that make a support budget wince. Meanwhile your non-English queue waits longer, and machine-translated replies read exactly like what they are. Our model closes that gap. We recruit globally, where genuine bilingual talent is far more common, and match you with a vetted rep in weeks.
Every candidate goes through structured skills-based testing, real-world scenario evaluation, and a hands-on AI fluency assessment, in both languages. That means writing real ticket replies in each language, scored by native speakers for tone and accuracy, plus localizing a macro set. When you hire a bilingual customer support representative through us, they are working across both queues within 30 days, and the employment contract, payroll, and admin all stay on our side.
A bilingual customer support representative answers your customers natively in two languages, and keeps your help content equally strong in both. One hire covers two queues at full quality.
The moment usually arrives when you compare CSAT by language and see how much your second market is quietly forgiving.
You expanded into a new market and tickets in that language wait days while English ones get answered in hours
Your team pushes non-English tickets through translation tools, and CSAT in that market shows it
One bilingual teammate carries an entire language queue alone and dreads booking a vacation
Your help center exists in one language while a growing share of your customers speaks another
We only work with the top 5% of candidates when companies hire bilingual customer support representative through us. Every candidate is skills-tested on the exact work this role does, assessed for AI fluency on real tasks, and scored with our proprietary Remote Readiness Score — built from 1,000+ successful remote hires — before they reach your team.
Writes natively in both languages, matching tone and formality norms instead of translating word for word
Holds both queues to the same standard rather than treating the second language as an afterthought
Localizes proactively, updating macros and help articles in both languages the moment products change
Understands regional context, payment habits, holidays, and expectations, and adjusts support accordingly
You share job description, core requirements & key skills we should screen for.
We run skills-based testing and manual screening, then deliver 3-5 candidates.
We confirm each candidate is interested in your role & aligned with your company.
You interview each candidate and, if needed, run a 1-2 hour test project.
We handle identity verification, NDA, compliant contracts & full payroll setup.
Talent is embedded into your team and works like any other team member.
Hiring a bilingual customer support representative locally typically costs $5,000 to $7,000 per month once you factor in salary, benefits, and the premium bilingual skills command. With our model, you can reduce that cost by up to 70% while still getting a full-time bilingual customer support representative working directly inside your help desk, macros, and help center in both languages.
We hold the employment contract, payroll, benefits, and HR admin, so two-language coverage arrives as one monthly rate. And when you hire a bilingual customer support representative who stays with your queues, localized macros, articles, and market knowledge accumulate instead of leaving with each contractor.
Customers forgive slow features faster than they forgive being answered in the wrong language. Hire a bilingual customer support representative through us and serve both markets properly, at well below local rates.
Hire a Bilingual Customer Support Representative